Card Transactions

My card transaction failed. What should I do ?
We apologize for the inconvenience. We will work with mastercard and our bank partner to resolve this issue. Please note most card transactions fails due to...
Tue, 15 Jun, 2021 at 5:48 AM
I want a higher credit limit. How do I get it ?
To apply for a higher credit limit, please do the below steps. 1. Login to Dashboard 2. Click on the plus sign next to Standard Card 3. Cl...
Wed, 15 Jun, 2022 at 4:08 PM
My card was charged but the transaction failed. How do I get a refund for the same ?
Please write us at support@karboncard.com and we will take care of it. To process the refund, kindly provide the below details. Merchant Name Transaction...
Fri, 21 May, 2021 at 2:26 PM
LinkedIn - Card Decline
              Issue: Card Transaction failing on LinkedIn   Reason For the Decline. Due to the the recent RBI Regulations for Recurring &...
Fri, 18 Feb, 2022 at 1:03 PM
Can I use my card for Foreign Merchants ?
Yes. Of course.  In fact, 20% of all our card transactions are on foreign merchants.  This is true for all of our cashback, booster, and stand...
Thu, 24 Feb, 2022 at 12:48 PM
I was charged by Netflix ( a merchant that charges every month automatically ), but I did not approve this transaction. How can I get a refund ?
For this issue, we suggest that you send an email to Netflix or the merchant that charged your card. If they issue a refund to you, then we would be happy t...
Tue, 15 Jun, 2021 at 10:48 AM
How do I filter transactions and quickly get to what I need ?
To get to a particular transaction, we suggest you to use filters.  1. Login to Karbon Dashboard 2. Click on " Transactions" on the left side...
Thu, 27 Jan, 2022 at 1:21 PM
Does Karbon card work on Google or Facebook where there are recurring charges ?
Big time.  We support recurring transactions on all merchants, including Google and Facebook.  In fact, the success rate of our cards on Faceb...
Fri, 21 May, 2021 at 1:56 PM
What are Foreign Transaction Charges ?
The following charges apply:  up to 1.5% + Goods and Services Tax (GST)   We are lowest among the entire Banking industry. If you find another bank ca...
Tue, 15 Feb, 2022 at 1:35 PM
My transaction on Standard card failed and I got a message from Karbon that transaction failed due to limit. What should I do ?
We provide multiple controls to our card users. Due to this, we at Karbon had to decline transactions due to the rules set by your company. We decline card ...
Tue, 15 Jun, 2021 at 1:37 PM