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Solution home EXISTING CUSTOMERS Card Transactions

I noticed an unauthorized or fraudulent transaction on my card. What should I do now ? Print

Modified on: Mon, 19 Jul, 2021 at 5:18 AM


Kindly do the below steps ASAP.


1. 

Block the merchant on which you noticed fraudulent transaction

https://karboncard.freshdesk.com/support/solutions/articles/81000390848


2.

Lock your card

https://karboncard.freshdesk.com/support/solutions/articles/81000391067


3. 

Send an email about this transaction to support@karboncard.com


We can then issue you a new card and investigate this issue.


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